![]() ![]() A crop of CTA workers are being trained and will be heading into service soon, Carter said. To combat this, the agency is “aggressively” working to hire more train and bus operators, he said. But the ridership rebound has “shone a light on new challenges,” Carter said.Ĭarter said the CTA has been hit hard by a nationwide staffing shortage. Ridership has bounced back since the early days of the pandemic: Now, the CTA is serving about 800,000 riders per day. The CTA ran far fewer trains and buses as a result, even as agency leaders denied any service was cut. The public transit system went from serving 1.4 million riders per day to a low of 225,000 riders per day, Carter said. The CTA experienced a sharp drop in ridership at the start of the pandemic when the stay at home order took effect and many Chicagoans abruptly stopped commuting to work. ![]() “We will also be transparent to our customers in what we’re doing, and we will seek feedback from our customers about how we can continue to improve our service.” The plan will be released next month, he said. RELATED: As Complaints Of Late Trains And Missing Buses Mount, City Officials Call For Hearing On ‘Deteriorated’ CTA Service Credit: Colin Boyle/Block Club Chicago A CTA Red Line rain arrives at the Belmont CTA station on April 7, 2022.Ĭarter said the CTA has a “comprehensive plan” to improve service, and it will tackle persistent issues, including staffing shortages and unreliable train and bus trackers. “I hear what our customers are saying, and I also understand that the level of service we’re providing right now is not meeting the standard that the CTA sets for itself,” Carter said at Wednesday’s board meeting. The problem recently sparked calls for a City Council hearing. Trains and buses are perpetually delayed, often leaving riders stranded or stuck on a platform or a bus stop for 30 minutes or longer. acknowledged transit service has dipped to “unacceptable” levels during the pandemic. CHICAGO - CTA leaders said they are “aggressively” working to improve CTA service and restore Chicagoans’ faith in the city’s public transit system amid growing complaints over late trains and missing buses.Īt a board meeting Wednesday and in a Tribune column published this week, CTA President Dorval Carter Jr.
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